Last updated: May 28, 2026
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Country refers to: Quebec, Canada
Company (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms and Conditions) refers to Qeen Biotechnologies, 669 Auguste-Mondoux, Local 1, Gatineau, Quebec, Canada, J9J 3K3 .
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Service refers to the Website.
Terms and Conditions (also referred to as “Terms”) means these Terms and Conditions, including any documents expressly incorporated by reference, which govern Your access to and use of the Service and form the entire agreement between You and the Company regarding the Service.
Third-Party Social Media Service means any services or content (including data, information, products or services) provided by a third party that is displayed, included, made available, or linked to through the Service.
Website refers to Qeen Bio, accessible from https://qeen-bio.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These are the Terms and Conditions governing the use of this Service and the agreement between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also subject to Our Privacy Policy, which describes how We collect, use, and disclose personal information. Please read Our Privacy Policy carefully before using Our Service.
Healthcare Information Disclaimer
Qeen Biotechnologies operates as a biomanufacturer of bacteriophages and related therapeutics. The Service is informational in nature and is not a substitute for professional medical advice, diagnosis, or treatment. You should not rely on information provided on the Service as medical advice.
No Doctor-Patient Relationship
The Service does not provide medical advice. Any information, response, or communication You receive through the Service or from Qeen personnel, including individuals holding the title “Dr.” based on Ph.D. or other doctoral credentials, does not create a doctor and patient relationship with You.
Healthcare Professionals on Staff
Qeen may employ healthcare professionals, including licensed physicians, in scientific, medical affairs, and regulatory roles. The role of these professionals is limited to providing information about Qeen’s products, supporting scientific exchange with the medical and research community, and coordinating with treating physicians where appropriate. They do not provide medical care, diagnosis, or treatment to website visitors or Patient Access form submitters.
Investigational Product Notice
Bacteriophages and related products described on the Service are investigational products and have not been approved or evaluated for safety or effectiveness by Health Canada, the United States Food and Drug Administration (FDA), the United Kingdom Medicines and Healthcare products Regulatory Agency (MHRA), or other applicable regulatory authorities, except where specifically authorized for a particular use.
Patient Access Form
If You submit the Patient Access form, You acknowledge and agree that: (a) submission does not guarantee that Qeen will provide a product or initiate treatment; (b) any response from Qeen is informational and does not constitute medical advice; (c) any decision regarding diagnosis, treatment, or administration of a product must be made by Your licensed treating physician; and (d) access to expanded access bacteriophage therapy is subject to applicable regulatory authorizations and Qeen’s manufacturing capacity.
No Guarantee
We make no warranty or representation that bacteriophage therapy is appropriate for Your condition, will be effective, or will be available to You. You must consult Your licensed healthcare provider for any decisions related to Your health or treatment.
Intellectual Property
The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
Links from a Third-Party Social Media Service
The Service may display, include, make available, or link to content or services provided by a Third-Party Social Media Service. A Third-Party Social Media Service is not owned or controlled by the Company, and the Company does not endorse or assume responsibility for any Third-Party Social Media Service.
You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with Your access to or use of any Third-Party Social Media Service, including any content, goods, or services made available through them. Your use of any Third-Party Social Media Service is governed by that Third-Party Social Media Service’s terms and privacy policies.
Acceptable Use
By using the Service, You agree not to:
Use the Service in any way that violates any applicable law or regulation, whether in Your jurisdiction or in any other jurisdiction.
Submit false, inaccurate, or misleading information through any form on the Service, including the Patient Access form.
Impersonate any person or entity, or misrepresent Your affiliation with any person or entity, including any healthcare provider or institution.
Use automated means, including bots, scrapers, or crawlers, to access, monitor, or extract data from the Service without Our prior written consent.
Reverse engineer, decompile, or attempt to derive the source code of any part of the Service.
Interfere with or disrupt the operation of the Service or the servers or networks connected to the Service.
Attempt to gain unauthorized access to any portion of the Service or any related systems or networks.
Use the Service to transmit any viruses, malware, or other harmful code.
Use the Service or its content for any commercial purpose other than as expressly permitted by Us in writing.
We reserve the right to investigate suspected violations and to take appropriate action, including terminating Your access to the Service and pursuing legal remedies.
Termination
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these jurisdictions, each party’s liability will be limited to the greatest extent permitted by law.
Indemnification
To the maximum extent permitted by applicable law, You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, contractors, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Your use of or access to the Service; (b) Your violation of these Terms; (c) Your violation of any third party right, including any intellectual property, privacy, or publicity right; or (d) any false or misleading information You submit through the Service.
We reserve the right to assume the exclusive defense and control of any matter for which You are required to indemnify Us, in which case You agree to cooperate with Our defense of such claim.
“AS IS” and “AS AVAILABLE” Disclaimer
The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Province of Quebec and the federal laws of Canada applicable therein, excluding their conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, provincial, state, national, or international laws.
Disputes Resolution
Informal Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company. We will make commercially reasonable efforts to resolve the dispute through good faith negotiation within sixty (60) days of receiving Your written notice.
Governing Forum
Any formal dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec, Canada, sitting in the judicial district of Gatineau or Montreal, except where applicable mandatory consumer protection law in Your country or province of residence requires otherwise.
Limitation Period
Any claim arising from these Terms or the Service must be brought within one (1) year of the date the claim arose, or such longer period as may be required by applicable mandatory law.
Class Action Waiver
To the maximum extent permitted by applicable law, You agree that any dispute resolution proceeding will be conducted only on an individual basis and not in a class, consolidated, or representative action. Where such waiver is not permitted by applicable law, this provision shall not apply.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
For United Kingdom (UK) Users
If You are a consumer resident in the United Kingdom, You benefit from any mandatory provisions of UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, that cannot be derogated from by agreement. Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under UK law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be limited under applicable UK law. The exclusive jurisdiction provision in the Disputes Resolution section shall not deprive You of the right to bring proceedings before the competent courts of Your domicile in the United Kingdom, where such right is granted by mandatory UK law.
For Quebec Residents
If You are a resident of the Province of Quebec, the following provisions apply in addition to and, where there is a conflict, in priority over the other terms of these Terms and Conditions:
These Terms are subject to the mandatory provisions of the Quebec Consumer Protection Act (Loi sur la protection du consommateur) and other applicable Quebec laws, which may grant You rights that cannot be waived.
The provisions of these Terms that limit Our liability do not apply to claims arising from gross negligence, intentional fault, or bodily injury, to the extent such limitations are prohibited by Quebec law.
In accordance with the Charter of the French Language (including the amendments introduced by Law 96), the French language version of these Terms shall have equal force and effect, and where these Terms are presented or communicated to You in French, the French version shall govern Your relationship with Us.
The exclusive jurisdiction provision in the Disputes Resolution section shall not deprive You of the right to bring proceedings before the competent courts of Your domicile in Quebec, where such right is granted by mandatory Quebec law.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Force Majeure
Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, civil unrest, government action, labor disputes, supply chain disruptions, regulatory restrictions on biological materials, or interruptions in telecommunications, internet, or power services. The affected party shall use commercially reasonable efforts to mitigate the impact of such events and resume performance as soon as reasonably practicable.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions have been prepared in English and may be made available in French and other languages. Except where applicable law (including the Charter of the French Language as it applies in Quebec) requires otherwise, the English language version shall prevail in case of conflict. For Quebec residents, and where Quebec law applies, the French version shall have equal force and effect, and where required by applicable law, the French version shall govern.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: info@qeen-bio.com
By visiting this page on our website: https://qeen-bio.com/contact/
By phone: 514.686.1683
By mail (Canada headquarters): 669 Auguste-Mondoux, Local 1, Gatineau, Quebec, Canada, J9J 3K3
By mail (United Kingdom office): No.1 BHIC, 2 Bournbrook Way, Birmingham, B29 6TH, United Kingdom
